Refund policy
Due to the bespoke nature of our work, we do not offer refunds or exchanges for change of mind.
Each piece is either bespoke, made-to-order, or remodelled from clients existing jewellery, making it uniquely created for you.
Custom & Remodelled Pieces
- All custom and remodelled items are final.
- Once a design is approved and production has commenced, the order cannot be cancelled or refunded.
- We work closely with you throughout the design process to ensure alignment before proceeding.
Repairs & Existing Jewellery
- Items left with us for repair or remodelling are accepted under our Client Care & Acknowledgement.
- We are not liable for pre-existing damage, structural weaknesses, or outcomes affected by the condition of original materials.
Client Care & Acknowledgement
At the heart of our work is a deep respect for the sentiment and significance behind every piece entrusted to us. We approach each item with the highest level of care, craftsmanship, and attention to detail.
By leaving your jewellery with us for assessment, repair, or remodelling, you acknowledge that existing pieces may carry natural wear, hidden vulnerabilities, or the effects of previous workmanship. While we carefully assess each item and communicate any visible risks, not all characteristics can be identified prior to commencing work.
As a result, there may be rare instances where certain processes are not possible, or where unforeseen changes or damage may occur during the course of work.
By proceeding, you authorise us to undertake the agreed services with care and expertise. You understand and accept that outcomes are influenced by the inherent condition of each piece, and that we cannot accept responsibility for matters arising from pre-existing conditions beyond our control.